Retail Service
The retail and consumer packaged goods industry, one of the largest worldwide, is thriving with growing economies and the resultant increase in purchase power, rapid strides in e-commerce and a larger supplier base.
A confluence of market forces have created an extremely difficult climate for retailers and consumer packaged goods (CPG) manufacturers to grapple with, such as:
- Deflationary operating environments
- Heightened regulatory pressures
- Greater market complexity
- Shorter product life cycles
- Narrow profit margins
- Slower population growth
- More astute but less loyal consumers
- Increased alternative sales channels
- Brand erosion due to stock outs
- A global consumer market place
- Growing competitive pressures
Companies are thus tuning into retail outsourcing to edge out on operational efficiencies.
JHSoftech advantage
- JHSoftech operates India’s leading consumer electronics store called “Digilife” across the country and provides domain-led services to leading retailers in the world.
- JHSoftech offers “One Stop Retail Outsourcing Solution” - integrated business process outsourcing, information technology and infrastructure management solutions to facilitate operations for retailers and consumer packaged goods manufacturers across the globe
Retail Service Offerings
Retailers are on a constant strive to review their operations, provide better retail customer support and implement change strategies to improve sales and profitability to remain competitive in the market place. JHSoftech BPO combines a deep domain understanding and offers retail customer support spanning various components and services.
Specific Services Offering
- Distribution & Planning
- Transportation Planning & Management
- Fleet Management
- Material / Fleet Tracking
- Warehouse Management
- Inventory Management
- Returns Management
- Vendor Management
- Category Management
- Promotional Planning Support
- Assortment Planning & Management
- Master Data Management (SKU Set-Up)
- Planograming & Space Management
- Consumer Demand Management (Merchandise Forecasting)
- Price Management
- Store Registry
- Communication & Advertising Support
- Online Catalog Creation & Data Management
- Loyalty Program Administration
- Online Store / E-commerce Support (e-tailing)
- Check Authorization & Processing
- Credit Card Authorization & Processing
- Labor Scheduling
- Store Communication
- POS Management
- Stock Audit (Inventory Counting)
- Coupon Voucher Management
- Store Delivery Support (DSD)
- Multi-Channel Order Management
- Sales Support
- Collections
- E-commerce Support
- Store Card Support
- Category Profitability Analysis
- Customer Spend Analysis
- Customer Profiling & Segmentation
- Promotion Effectiveness
