Retail Service

The retail and consumer packaged goods industry, one of the largest worldwide, is thriving with growing economies and the resultant increase in purchase power, rapid strides in e-commerce and a larger supplier base.

A confluence of market forces have created an extremely difficult climate for retailers and consumer packaged goods (CPG) manufacturers to grapple with, such as:

  • Deflationary operating environments
  • Heightened regulatory pressures
  • Greater market complexity
  • Shorter product life cycles
  • Narrow profit margins
  • Slower population growth
  • More astute but less loyal consumers
  • Increased alternative sales channels
  • Brand erosion due to stock outs
  • A global consumer market place
  • Growing competitive pressures

Companies are thus tuning into retail outsourcing to edge out on operational efficiencies.

JHSoftech advantage

  • JHSoftech operates India’s leading consumer electronics store called “Digilife” across the country and provides domain-led services to leading retailers in the world.
  • JHSoftech offers “One Stop Retail Outsourcing Solution” - integrated business process outsourcing, information technology and infrastructure management solutions to facilitate operations for retailers and consumer packaged goods manufacturers across the globe

Retail Service Offerings

Retailers are on a constant strive to review their operations, provide better retail customer support and implement change strategies to improve sales and profitability to remain competitive in the market place. JHSoftech BPO combines a deep domain understanding and offers retail customer support spanning various components and services.

Specific Services Offering

  • Distribution & Planning
  • Transportation Planning & Management
  • Fleet Management
  • Material / Fleet Tracking
  • Warehouse Management
  • Inventory Management
  • Returns Management
  • Vendor Management

  • Category Management
  • Promotional Planning Support
  • Assortment Planning & Management
  • Master Data Management (SKU Set-Up)
  • Planograming & Space Management
  • Consumer Demand Management (Merchandise Forecasting)
  • Price Management
  • Store Registry

  • Communication & Advertising Support
  • Online Catalog Creation & Data Management
  • Loyalty Program Administration
  • Online Store / E-commerce Support (e-tailing)

  • Check Authorization & Processing
  • Credit Card Authorization & Processing
  • Labor Scheduling
  • Store Communication
  • POS Management
  • Stock Audit (Inventory Counting)
  • Coupon Voucher Management
  • Store Delivery Support (DSD)

  • Multi-Channel Order Management
  • Sales Support
  • Collections
  • E-commerce Support
  • Store Card Support

  • Category Profitability Analysis
  • Customer Spend Analysis
  • Customer Profiling & Segmentation
  • Promotion Effectiveness