Business Process Outsourcing

Banking and Financial Service

After years of cost cutting initiatives, sustained and consistent revenue growth has returned as the main agenda for the Banking and Financial Services Industry today. However new geographies, new products and new channels have made the operating models too demanding. The Banking industry is experiencing a strong drive for simplified operating models, whose aim is to leverage scale and realign capabilities across internal business silos.

Equally important, banks are trying to increase the level of flexibility of their operating environment to accommodate fast business change while experiencing the least amount of pain.

JHSoftech advantage

JHSoftech helps Clients seek solid business results from both IT investments and improved business processes. It also helps the Clients in the integration of business and technology and assessing IT’s value not only in reducing costs, but also in enabling productivity and innovation. Combining process competence in BPO and technology capability in IT, JHSoftech has evolved innovative ideas towards transforming the way processes are delivered, thereby creating significant value to Clients. JHSoftech BPO focuses on core capabilities and expertise necessary to provide world-class service offerings. The organization has developed a robust model ‘ARMORTM’, which enables accelerated and seamless migration of processes from the Client environment. This unique methodology enables JHSoftech BPO to provide highly tailored and optimized BPO solutions that address the Clients’ ever changing business requirements.

Services Offering
The Banking and Financial service practice is broadly aligned in the following micro-verticals. These highly defined service offerings comprise of domain experts and technical architects ably supported by strong solution teams.

Services Offering

Front Office Service
  • Inbound Campaign Management, Outbound Telemarketing, Customer Care including Account Queries and Problem Resolution


Back Office Services
  • Retail Banking
    • Account opening and processing services
    • Account information capture
    • Check clearing
    • Check payment reconciliation
    • Statement processing ATM reconciliation
    • Management reporting
  • Mortgages
    • Origination (application verification and processing)
    • Account management (disbursals and collections, payment reconciliation)
    • Pre-Closure, Closure and Post Closure Services
    • MIS reporting
  • Credit Cards
    • Application screening and card issuance
    • Customer account management
    • Limit enhancements
    • Accounting and payment reconciliation
    • MIS reporting
  • Asset Management
    • Fund Accounting
    • Fund Administration
    • Transfer Agency
    • Security and Trade Reconciliation
    • Management Fees
    • Revenue Expenses
    • Capital Expenditure
    • Static Data Management


SCM for BFS

The supply chain in financial and banking sector has been lengthening as a result of globalisation and offshore production. Many companies are experiencing a reduction of capital availability.

In addition, the pressure faced by organisations to improve cash flow has resulted in increased pressure on their overseas suppliers. While buyers are extending payment terms to their suppliers, the suppliers often have limited access to short-term financing and, therefore, a higher cost of money. This cost shifting to suppliers results in a financially unstable and higher-risk supply base.

Market trends with respect to the global supply chain have caused companies to demand an integrated approach/solution to physical and financial supply chain challenges:

  • Suppliers are looking to obtain funds earlier in the supply chain at favourable rates, given buyers’ desire to delay inventory ownership
  • Globalisation of the United States and Western Europe’s manufacturing bases has resulted in fewer domestic assets that can be leveraged to generate working capital
  • Most small and medium suppliers to U.S. and European businesses are located in countries that lack well-developed capital markets. Without access to efficient and cost-effective capital, production costs increase significantly or the suppliers go out of business
  • Letters of credit, a long-standing method of obtaining capital for suppliers in less developed countries, are on the decline as large buyers are forcing suppliers to move to open account
  • There is a desire to ensure stability of capital as supply chains elongate


JHSoftech’s specific service offerings include:
  • Spend Analytics
    • Spend Diagnostics
    • Corporate Spend Analysis
    • Sourcing Analysis
    • Strategic & Operational Recommendations
  • Supply Chain Strategy
    • Strategic Sourcing
    • Suggest future procurement requirements
    • Supplier Performance Management
  • Procurement
    • Procurement of indirect materials
    • Order Processing Automation - send POs electronically to suppliers directly from procurement system
    • PO Tracking
    • Electronic invoicing – invoices sent directly into back-office systems eliminating manual entry activities and accelerating processing
  • Data Management
    • Customer Master Data Management
    • Product Master Data Management
    • Customer Analytics
    • Audit Reporting